A student says they've sent their score but we don't see it in our CRM. Can you help?
The first thing to consider is how long ago the student tested. Score Reports for students who took the ACT without writing (aka Multiple Choice) are normally reported as early as two weeks after the test date. See the national test dates here. Score reports for students who took the ACT with writing will be released only after all their scores are available, normally within 3-8 weeks after the test date. The majority of scores are received within 3-4 weeks. In states and districts that administer the ACT to all students as part of a contracted agreement, test dates will be determined between the state or district and ACT. Scores for these students are normally reported to students 2-8 weeks after testing. Score Reports may take additional time to process and deliver if:
- answer documents arrive late
- discrepancies in student matching data
- unpaid student fees
Reporting of these records occurs after resolution in the next available Score Report to your organization.
Additional Score Reports
After a test administration, the student can request Additional Score Reports (ASR) to be sent to the college or institution of their choice. Once the Additional Score Report is ordered, it is typically delivered within two business days. If the score is more than 3 years old, it is archived and the process will take up to two weeks.
If you are missing a score report that falls outside of the guidelines above, contact support@encoura.org.
ACT Score Search
If you're looking for a specific test score sent to your institution, you can use ACT Score Search within Data Center. This function allows you to search by student name, ACT ID, or registration number to locate a specific test score sent to your institution. You must have permission to see/export ACT Scores to use ACT Score Search.
Score Delivery Settings
By default, scores are delivered to your institution every Monday, Wednesday and Friday. Encoura Administrators can change this delivery schedule to Daily or Weekly by going to Data Center and clicking on the Settings icon.
We're questioning the information contained in a score report, can you help?
Yes, if you have any question about a score or the information in a score report, you can enter the score information on this form and ACT will investigate on your behalf: https://forms.act.org/aap/scores/inquiry/form.html
Is it possible to receive two ACT Score Reports for the same student that have the same test date?
While it's not common, it can happen because the same student may test twice in the same month. This happens when a student registers for a national test but also has the opportunity to test as part of a local state/district contracted test. If you look at the results from each record carefully, you'll likely see slight variations in the score reports. For instance, you may see that each has a different ACT ID, or that one indicates a State or District test result in the Test Location field (Test_Loc).